A new BladeWare customer\u2014an enterprise-fax OEM\u2014reported that one of his end-users was dissatisfied with their fax server\u2019s performance as they had a 25% fax-transaction failure rate.\u00a0 They wanted to know what was wrong with BladeWare.\u00a0 After determining that there were no outstanding tickets for this system, we knew that the end user and our OEM assumed what everyone new to FoIP assumes, that it was a problem with the newly purchased system, which was based on BladeWare.\u00a0 That\u2019s quite reasonable; after all, their PSTN-based fax machines and fax server had a 97% success rate, and many of those failures were called-terminal problems, such as being out of paper.<\/p>\n
We explained that a successful fax required that more than BladeWare must perform: the service provider\u2019s SIP server, the on-ramp SBC, the call route selected by the first carrier (is it an FoIP-friendly route?), all the tandem gateways, the destination TDM network, and, of course, the called endpoint.\u00a0 And, except for the last two, none of which were likely involved in those PSTN calls.\u00a0 But, we consoled, don\u2019t be discouraged by the complexity since Commetrex takes pride in its ability to analyze such problems and solve them.\u00a0 And the same goes for our sister company, NetGen Communications, and their product, Smart ATA\u00ae.<\/p>\n
Our T.38 relay was one of the first two in the industry, so we\u2019ve been doing this FoIP thing since the early days in the \u201890s\u2026pioneers, if you will.\u00a0 We\u2019ve performed unprecedented international FoIP testing over a three-year period.\u00a0 And now, we have FaxTap for SIP to help us shine a light on a problem call.<\/p>\n
So, if you\u2019re a BladeWare or Smart ATA customer and you\u2019re having FoIP problems, don\u2019t despair, you have the dev.commetrex.com<\/a> or dev.netgencommunications.com<\/a> support websites to turn to.\u00a0 Open a ticket and you\u2019ll hear from us.<\/p>\n We make FoIP work!<\/p>\n","protected":false},"excerpt":{"rendered":" A new BladeWare customer\u2014an enterprise-fax OEM\u2014reported that one of his end-users was dissatisfied with their fax server\u2019s performance as they…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18,7,13,11,12,26,21,27],"tags":[],"class_list":["post-3828","post","type-post","status-publish","format-standard","hentry","category-analog-telephone-adapter","category-bladeware","category-blog","category-fax","category-fax-oem","category-faxtap-for-sip","category-smart-ata","category-support"],"_links":{"self":[{"href":"https:\/\/commetrex.com\/index.php?rest_route=\/wp\/v2\/posts\/3828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/commetrex.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/commetrex.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/commetrex.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/commetrex.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3828"}],"version-history":[{"count":1,"href":"https:\/\/commetrex.com\/index.php?rest_route=\/wp\/v2\/posts\/3828\/revisions"}],"predecessor-version":[{"id":5707,"href":"https:\/\/commetrex.com\/index.php?rest_route=\/wp\/v2\/posts\/3828\/revisions\/5707"}],"wp:attachment":[{"href":"https:\/\/commetrex.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3828"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/commetrex.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3828"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/commetrex.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}