ITEXPO East 2011 Message: VoIP Service Providers Need Help With FoIP!
If we ever needed confirmation that the pressure is building for FoIP in carrier networks (and we don’t), the recent ITEXPO (2/2-2/4, Miami Beach) gave it to us. More than half the visitors to our booth, which featured “Smart FoIP” and other exclusive Commetrex fax products, were VoIP service providers that needed help with their FoIP deployments. The message was loud and clear. And, it didn’t matter whose equipment they were using, they needed help. This is important to our industry.
Now, you may wonder why I believe that’s important. Well, today, every established business has at least three modes of communicating with customers and vendors: voice, fax, and data, so service providers and carriers must support all three. (Video will soon be common.) As we all know, the Internet has reduced the use of voice and fax, but they are still around, and will be for decades to come, and voice even longer. But, for the balance of your professional life, carriers must transport real-time fax. So the transition to a global IP transport cannot be completed unless and until real-time fax is reliably supported.
In the 12 years since the T.38 standard for IP fax became available, its use in enterprise networks has become reliable and common. Last year, FoIP ports on fax servers exceeded the number of PSTN ports purchased on new systems. And now, businesses are moving to SIP trunking for their voice and fax service-provider interfaces, obviating the need for the IP-PSTN gateway. And those SIP-trunking service providers are peering with IP carriers. That’s where we are seeing the problems.
Even if they are interoperable, not all T.38 implementations perform equally. Results vary widely among vendors. But, for the most part, the problem isn’t T.38; it’s call set-up in SIP networks.
So, why should this be important to you? Well, if you are a VoIP service provider, you must deal with it every day. The same holds true if you are a carrier. If you are a vendor of ATAs or gateways, you are no doubt burdened by support calls. If you are a vendor of IP-based fax servers and you have customers with SIP trunking or direct SIP peering trying to use T.38, you know of what I speak. And if you are one of the 39 carriers that are members of the i3 Forum, I’m preaching to the choir.
But where can you turn for help? Commetrex, of course, “We Make FoIP Work”. We’ve been developing fax technologies and products for 20 years, and we’ve picked up some knowledge along the way. And now, we’re introducing Smart FoIP to help solve the problems. So, take advantage of us.
Call 1-770-449-7775 and enter “1” or e-mail firstname.lastname@example.org.