Whether a coding issue, setup problem, interoperability challenges, or even the most obscure bug, Commetrex’ dedicated, problem-solving staff is here to support you.
We offer a variety of support options, including annual support agreements and time-and-material contracts, all designed to meet your specific needs.
We launched dev.commetrex.com in an effort to provide a collaborative development environment with our partners and to provide support. Access to the site is limited to registered users, so if you don’t already have a user account you may register as a new user. If you have questions about the site, please contact us.
This is some of the feedback Commetrex has received from a customer-support satisfaction survey.
Quick response and people who know what they’re talking about.
The continued personal contact and tech support from Commetrex is better than any company I’ve worked with.
Thanks for your quick response!
These statements reflect Commetrex’ deep understanding of the way our value-adding industry works. Our products are just the beginning of a process that is complete only when your end user is satisfied. Commetrex looks at your development effort as an extension of its own. Our engineers take ownership of your questions, issues and problems.
Mike Morris, Director, Platform Development, is responsible for all system-level product development, including BladWare and SIPfaxEngine. Mike’s 32-year software-engineering career ideally prepares him for this position as the scope of his experience spans driver development to the API and to user-level applications.
Former VP, Corporate Development; General Counsel at Voxeo Corporation, is an advisor to Commetrex. Mr. Ivey has founded four startups, and his business plans/pitches have raised more than $71 million during the last ten years from VCs like Crosspoint and Mayfield.
VP & GM, Premiere Global Services is an advisor to Commetrex. He was previously President of Vocalocity LLC, a technology leader in the open systems speech technology market.
Bob Cooke is President of R.W. Cooke & Associates, an international petrochemical brokerage. Prior to this, he spent 29 years with E.I. Du Pont de Nemours and Company, holding senior positions in manufacturing and international marketing. Mr. Cooke holds a degree in mathematics from Florida State University.
Bruce Adams, Director, Signal Processing Technologies, brings an 18-year career in signal-processing and telephony-systems development to Commetrex. During his 8-year Principal Engineer assignment at Hayes Microcomputer, he completed his PhD EE coursework at Georgia Tech. Subsequently, he was Chief Executive Officer and GM at Signals+Software prior to joining Commetrex. He has also served as rapporteur on numerous ITU committees.
Cliff Schornak, CTO, Commetrex’ co-founder, was president of Systems By Design, a telecommunications design consultancy firm. Prior to this he was a senior researcher at Digital Communications Associates and the VP, Engineering at Innovative Technology, Inc. (ITI). Schornak holds master’s degrees in computer science from Georgia Tech, business and finance from George Washington, and undergraduate degrees in math and physics from Marycrest College.
Mike Coffee, President & CEO, prior to founding Commetrex, was VP, Marketing & Sales, with Natural MicroSystems, where he brought NMS into the computer-telephony market and introduced the idea for MVIP, the industry standard that propelled NMS into the market’s technology-leadership position. Prior to NMS, he served as VP and chief marketing executive at Innovative Technology, a digital-media technology developer, and Autodynamics, a worldwide marketer of process-plant simulators. Mr. Coffee holds a bachelor’s degree in electrical engineering from Georgia Tech.
