Commetrex BladeWare: The Solution for Multi-Tech Systems’ FaxFinder® IP
Since 2004, Multi-Tech Systems has been nearly alone in its ability to address the small-to-medium enterprise (SME) market for fax servers. Unlike most enterprise fax-server vendors, Multi-Tech has significant in-house hardware engineering capability. They leveraged this core competency to be the first company to offer a Class 2 fax modem and then developed its category-defining analog (PSTN interface) FaxFinder® fax server. This offered an affordable 2-, 4- and 8-line fax server appliance to an underserved market segment.
As telephony moved from the TDM PSTN network to IP, Multi-Tech needed to continue to serve its established market with an affordable software-only FoIP version of its server, and introduced the FaxFinder® IP. Multi-Tech was challenged with meeting FaxFinder’s fax-resource needs at costs that align with the SME market, in contrast to the price points only the Fortune 1000 company can afford. The Commetrex BladeWare HMP telephony platform, which supports FoIP with both T.38 and G.711 pass-through fax, fit the bill. BladeWare gives Multi-Tech the features, robustness, and support they need, at a cost that allows them to continue to provide an affordable solution to their SME customers.