08 Oct FoIP Pioneers
Posted at 15:25h
in analog telephone adapter, bladeware, blog, fax, fax oem, faxtap for sip, smart ata, support
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A new BladeWare customer—an enterprise-fax OEM—reported that one of his end-users was dissatisfied with their fax server’s performance as they had a 25% fax-transaction failure rate. They wanted to know what was wrong with BladeWare. After determining that there were no outstanding tickets for this system, we knew that the end user and our OEM assumed what everyone new to FoIP assumes, that it was a problem with the newly purchased system, which was based on BladeWare. That’s quite reasonable; after all, their PSTN-based fax machines and fax server had a 97% success rate, and many of those failures were called-terminal problems, such as being out of paper.
